Refunds and cancellation

Last updated 16 October 2026

A clear rule for each stage of an order. We would rather refund than argue, and we never say 'no refunds under any circumstances'.

Before work starts

Full refund, no questions. Email us with your order reference at any time before you receive our confirmation email (the one that names your pages and delivery deadline). Refunds go back to the original payment method through the payment provider, normally within 5–10 business days.

If we cannot start — because the site is unreachable, the URL is wrong and you cannot correct it, the request is outside the scope we sell, or we decline the order for any of the reasons in the Terms — we tell you and refund in full.

Orders with no intake details. If you pay but we never receive the pages to test, we remind you after 14 days. If nothing arrives within 30 days of payment we cancel the order and refund it in full.

After work has started

From the moment we send the confirmation email, we are spending the time you have paid for, so refunds after that point are not automatic. We will still refund, in whole or in part, where:

• we miss the delivery deadline and you would rather have your money back than a new date;
• the report does not match what was promised — for example, it covers fewer pages than you nominated (up to your package limit), lacks reproduction steps, or is not a manual review;
• a finding is wrong and we cannot correct it.

In each case, tell us within 14 days of delivery (or any longer period the law gives you) and we will first offer a corrected report. If the correction does not resolve it, we refund.

What is not refundable

• Finding fewer issues than the package maximum. The maximum is a cap, not a quota.
• Disagreeing with a severity rating. Severity is our professional judgement; we will explain it, and we will note your view in the report if you wish.
• Not using the Business retest within 60 days of delivery.
• Changes you make to the site during or after the audit that introduce new problems.

Consumers: your right to cancel

The service is intended for businesses. If you buy as a consumer in a country with a statutory cancellation period for online purchases (for example the 14-day right of withdrawal in the UK and the EU), that right applies and nothing here limits it.

Because audits are usually delivered inside that period, we ask you — when you send your intake details — to expressly request that we start work straight away. If you then cancel after we have started but before delivery, you pay a proportionate amount for the work done up to your cancellation and we refund the rest. Once the report has been delivered in full, the right to cancel is lost. If you do not make that request, we wait until the cancellation period has ended before starting, and the delivery window starts then.

To cancel, email us with your order reference, or use the form below. You do not have to give a reason.

Model cancellation form

Copy the text below into an email to ajnalkarismailsab@gmail.com, or post it to the address at the end of this page.

Chargebacks

Please contact us before opening a dispute with your card issuer; most problems are solved by email within one business day. We keep the payment record, the intake details and the delivered report as evidence of what was ordered and delivered.

How to ask for a refund

Email ajnalkarismailsab@gmail.com with your order reference and a sentence on why. We reply within 1 business day and, when a refund is due, issue it through the payment provider.

Who we are and how to contact us

Ismail Sab Ajnalkar, trading as SiteFix Audit

7211 Bona Vista Court, Springfield, VA 22150, United States

Email: ajnalkarismailsab@gmail.com — we reply within 1 business day.